Thursday, November 8, 2012

Computers Good and Bad

We must say computers are the accountant’s best friend. We like them too, when these things work right.
The other day one machine all of a sudden came up with a warning that anti-virus program is out of date. Wow, this was on our main machine we use as our server. We do all our IT work ourselves so the investigation began. Were we connected right, was it us or our internet provider, etc. Well a half hour went by and still no clue. We decided to phone the internet provider. After hanging on the telephone line for 40 minutes yup it was them. Nice. They had decided that they were changing their virus provider. No email to us or any other warning was given. Well then, more fun came. We had to go to site to download new software. Well I don’t understand how these programmers can’t make it simple. We press the download button. Why all the questions? Do you want it here? Do you want to continue? and so on. Then they give you a registration # that is 30 digits long, 30 digits????  Why???? So you have to write this down in case something goes wrong. So you press the continue button again. The program now it checks if it is compatible to your machine, is your machine certified, etc. again the long wait. By this time it’s been almost 2 hours since we started. Finally it says it ready to download new program wonderful. We press continue again. It runs a green line across the screen and all of a sudden it says you have to restart the machine. Okay we are thinking we are going to be done. NOT. It does its restart and the machine restarts again. At least the programs have figured out how to restart the computer so you don’t have to push the button. But now you have to reenter passwords, etc. Then another box comes up to continue, oh man. This goes on two more times. Finally it is done. It has been 3 hours total time since we started for this one machine. 3 hours of downtime. Gezzzz but this is still faster than calling a techy. One machine down and 2 more to go, wonderful. Well at least we can run the others at the same time.
Now back to the good the accountants are happy again.
If you have any questions please feel free to contact us via email phone 780-440-4002 or drop on by 5804-82 Avenue Edmonton.

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