Thursday, September 20, 2012

Working Fun
Don’t you just love days when things go good? WE DO at Bi-Metal Industrial Products Inc. We cherish the times when we have customers who have problems, and then as they leave our facility satisfied and happy, it really makes our day. We begin to brag about our experiences to the rest of our team, which at that time makes the rest of us feel good too. We grow more and more confident in our products and knowledge that we can share with others again and again.
It is surprising how much people grow in knowledge and expertise over years of learning. Yes we learn new things every day whether it is with new and/or old products. It is here that we can share our experiences.
 Ilia who is getting close to her first anniversary with Bi-Metal is becoming a very knowledgeable person about our products and services. If she has no idea about what she is asked about she will ask customers to hang tight for an answer and she does search around for any answer to a customer’s inquiry. She seems to have a 99% success rate at helping the person’s question. She is usually is the first person you speak to when you call our facility. She has learnt a great deal with Bi-Metal and loves to pass on her knowledge.
Brenda is just a small brute force in the back shop. She does all the grunt work. Customers have little understanding of all the work that goes into welding band saw blades. She handles these blades from ¼” to 1-1/2” at any length like a pro. She is a pro.  She is also the person who picks and sorts customer orders getting them ready for delivery.  She can also help customers with their blade predicaments.
Sitting silent at his desk Tuesday thru Thursdays is our money man Paul. We don’t hear much from him but he is always there to help out. He is the only original founder of Bi-Metal left in this business.
Now, I’m (Peter) the last but not least member of the Bi-Metal team. This is what I do, help everyone else, like our cliental and team to get their missions done each day. Doing sales is a great at the end of the day when everyone feels we have done the best we could do. A little visiting with our cliental and team, then the deliveries keeps me going.
With the TEAM we have, we are ready for most anything and we really have to thank our cliental for helping us.

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